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Manager Services Sales Leader
Package Solution Consultant – Unica
Data Scientist – Advanced Analytics
Event Coordinator
Software Quality Assurance
ETL Architect
Senior Front End / PHP Developer

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Customer Service Representative

Customer Service Representative -SAP英语

SHENZHEN

-Provide helpdesk support to end users:-Handle telephone calls, e-mail and fax-Verify and log every call by following predefined policy and procedure-Diagnosing problems and determining the severity-Referring problems to support groups-Updating the user on the call status, and confirming with the user that problem is fixed-Ad hoc project and administration support

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Application Developer

Application Developer-C#.NET-English

MULTIPLE CITIES

Job Responsibilities:1·To complete work with other members on time with high quality2·Responsible for the database design, system design, programming and testing work3.To assist the technical manager, complete code to check, cross test and unit testing and other activities4. Be responsible for solving the technical problems of unit testing, integration testing, UAT and online工作内容：1．按照项目计划，与项目组其他成员协同工作，在保证质量的前提下，按时完成开发任务2．负责数据库设计、系统详细设计、编码和自测工作3．协助技术经理，完成代码走查、交叉测试和单元测试等活动4．负责解决单元测试、集成测试、UAT及线上的技术问题

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Package Solution Consultant

Package Solution Consultant: MS Dynamics 365 CRM-JP/EN

MULTIPLE CITIES

Job Responsibilities:1.Microsoft Install / Configure and customize Dynamics CRM (On Premise/ Online / Mobile)2.Develop, Test and deploy CRM Plug-ins, Custom Workflow Activities.工作内容：安装/配置及自定义Dynamics CRM (On Premise/ Online / Mobile)开发，测试和配置RCM插件和工作流仕事内容：インストール・配置およびカスタマイズDynamics CRM (On Premise/ Online / Mobile)開発、テストおよび配置RCM　プラグインとワークフロー

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Package Solution Consultant

ANY CITY

2017 GBS Consultant Trainee- Consulting By Degree Program- IBM Global Business Services, 2017Position title:- Entry Level Consultant Trainee（BJ/SH/SZ/）Job Scope:He/she contributes to strategy, process and packaged solution consulting project and provides value-added services to the clients. He/she assists in delivery of high quality solutions to clients in response to specific business requirements; develops consulting and functional skills and absorbs professional knowledge quickly; performs assigned tasks including customer experience and social business strategy, requirements gathering, functional/process design, use case development, end user training and material development, user design, customer analytics, performance modeling/analysis, change management, benefits realization/ benchmark ,business case development ,PMO, mobile app design ,User Acceptance and functional Testing .IBM Global Business Services trainees will participate the Consulting by Degrees Program (CbD). CbD is our world-class leadership and development program for entry-level consultants. It is designed to provide new university hires with structured training, development and practical experience necessary to successfully launch and accelerate their career.Key attributes:* Leading university talent in process of obtaining Bachelors or Masters degree (graduate in 2017) – open to any major!* Good Communication Skills in both English and Mandarin.* CET 6 is necessary. Fluent Oral and Written English.* Good Analytical skill and innovative approach to problems.* Willing to work under pressure and travel.* Aggressive, self-motivated, fast-learning, and team playerPreferred:* Economy and Management related disciplines (HR/Finance/logistics/Economics/MS etc) or computer related disciplines (computer science/software engineering/communication and information/electronics engineering, etc.). Master/MBA is preferred.* Good knowledge and skills in process knowledge.* Good knowledge and skills in Java architecture. System development experience is a good plus.* Good knowledge and skills in MRP or ERP is preferred.

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Package Solution Consultant

Entry Level Consultant Trainee

ANY CITY

MoreEntry Level Consultant Trainee

Application Consultant

Entry Level Consultant Trainee

ANY CITY

MoreEntry Level Consultant Trainee

Infrastructure Architect

Arquitecto de Infraestructura de TI

LIMA

IBM se encuentra en búsqueda de profesionales de arquitectura de sistemas con experiencia en áreas comerciales y de ventas MoreArquitecto de Infraestructura de TI

Infrastructure Architect

Infrastructure Architect-Managed Network Services

MULTIPLE CITIES

This speciality includes skills required to architect and deploy steady state solutions within the IBM Managed Network Services Delivery Service Line.

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Application Consultant

UX/UI Designer

ISTANBUL

What You Will Be DoingJoin IBM's new Design Studioin Turkey in an era of design-led innovation at one of the most amazing an innovative institutes to land in Turkey where we use Design Thinking to create human-centered solutions leveraging cutting edge technology.As a UX/UI Designer on our team, you will:Design end to end experience for mobile exploratory productsResearch our intended customers to deeply understand user roles, tasks, needs, desires, and opportunitiesCollaborate with Researchers as they develop new innovative technologies to align business value with user value, crafting experiences that deliver on both promisesCollaborate with engineers to define task flows that can be implemented within time and resource constraintsWhy IBM?Apple. Twitter. Box. These are just a few of the global partners working with IBM Global Business Services (GBS); enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences via Cognitive data analytics, cloud technology and mobile app development. IBM GBS is a team of business, strategy and technology consultants who help clients envision their future as cognitive enterprises, all supported by the industry’s most sophisticated talent model. With global reach, outcome-focused methodologies and deep industry expertise, GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries.This is your opportunity to join a company where you can make the world work better –we are IBMers, and that’s what we do.Bottom line? We outthink ordinary. Discover what you can do at IBM.

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Application Consultant

ANY CITY

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HR Contact Center Representative

RRT4800_HR Services Representative (French-speaking)

QUEZON CITY

This role encompasses HR Generalists and HR Specialists. They handle individual queries through calls and e-mail from all their customers (client employees and managers). Topics include, but are not limited to, Compensation & Benefits, Workforce Management, Skills Learning. The HR Generalists perform 1st level support and receive the queries first through direct calls and e-mails. The HR Specialists perform 2nd level support and handle more difficult, time consuming or special queries. This involves working closely with client HR teams in various countries. The employee leads technical support or the business processes.Receive inbound calls/emails/chat from customers and answer questions, as well as question employees to obtain full understanding of what information is being requested.Educate employees on client processes whenever necessaryDocument all calls/emails/chat with regards to employee's inquiries accurately using contact center tools.Provide quality customer service on every call/email/chat.Ensure accurate and timely ticket resolution.Understand and execute the team's Key Performance Metrics/Service Level of Agreements.Performs other tasks as required such as but not limited to the following : Lead process training for his/her teamCoordinate with the back office team on process clarification or case follow upWork with his/her team/Team Leader/support team on process improvements/update, participate on projectsHandle more than one process, including processes of other delivery centers as part of cross-training.Communicate clearly and effectively with participantsEnvironment:Experience and working knowledge in several interrelated departmental activities. Awareness of functional activities.Communication/Negotiation:Seeks and exchanges information, ideas, and concepts. Some presentation skills are necessary. May require negotiation to achieve coordination.Problem Solving:Use specialized technical knowledge to identify ,evaluate, and resolve various interrelated problems from several sources.Recommends improvements to established procedures.Contribution/Leadership:Responsible for a variety of interrelated processes within well established procedures.Responsible to set work schedules individually or as a team member.Process is monitored as required.Provides technical guidance.Impact on Business/Scope:Accountable for individual results and for the impact of the results on the team, interrelated activities, or project.

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Business Analyst

ITS- Business Analyst

TAIPEI

lead team to communicate with client on insurance business requirement analysis & definition, including business processes, productsGather client’s business processes, functional requirements and workflows. Manage and track changes to system requirements throughout the development, testing and maintenance life cycle, maintaining accurate documentation at all timesReview and edits requirements, specifications, business processes and recommendations related to proposed solution. Develop functional specifications and system design specifications for client Ability to challenge users, business analysts and others, to achieve appropriate and desired solution for the business.Create Business and Functional Requirements documents. Maintain continuous communication with client and developers throughout project lifecycle to ensure final product meets requirements and expected outcomes of the client.Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs.

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Research Scientist

Pesquisador/Cientista - Industrial Technology & Science Research

MULTIPLE CITIES

IBM Research-Brazil is seeking exceptional scientists and engineers to conduct research for large-scale applications in oil and gas and healthcare industries. The work will be carried out in a multi-disciplinary environment with computational and experimental physicists, software and hardware engineers, computer scientists and data analysts, as part of a global team. The candidate is expected to be highly innovative, with outstanding technical skills and an academic track record in the area of nanoscale/microscale science and technology. Also, the candidate should have excellent skills in presentation, communication, and problem-solving. Experience in working with multi-national teams is a plus. The successful candidate will perform scientific research and technology development, publish in international journals, present at conferences, and create intellectual property and know-how that will impact IBM’s business and the world.

MorePesquisador/Cientista - Industrial Technology & Science Research

Client Solution Executive

Client Solution Executive - GTS Infrastructure Services Sales

NAIROBI

Over the past 100 years, IBMers all over the globe have helped make the world work better and smarter. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things: Changing how we create, collaborate, analyze and engage. From transforming healthcare to improving the retail shopping experience – it’s what IBMers do. In Africa, we’ve been changing the way the continent does business for more than 50 years, and as our company continues to grow, we’re looking for talented professionals to join us in this new era.Join us and be part of a diverse and global team of thinkers and doers, and make an impact.Client Solution Executive - GTS Infrastructure ServicesThis role ensures client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction. They build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW). They work with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations with regard to assigned IBM team operations. They provide account leadership to the service delivery team and direct teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables. They manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization. They manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization. They will act as an escalation point forall Service Delivery Escalations.They support the Project Executive (PE) in identifying growth opportunities and contract profitability. They own quality for service provided by the delivery organization and is responsible for tracking and reporting on service level performance,Service Level Agreements (SLAs) and Service Level Objectives (SLOs), Project Management methodologies, emerging technologies and technical solutions pertaining to client needs should be areas of expertise.

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Solution Sales Manager

North Africa Channel Leader

CASABLANCA

A Solution Sales Manager manages a team of sales representatives in solution sales job roles who are responsible for the sale of IBM products, solutions and/or services to meet/exceed key business measurements and reporting requirements. As an IBM sales leader they need to be a role model, inspire their teams, drive a culture of sales eminence and deliver client value.The employee focuses on individual/team/department/ operational objectives.Skills:Environment:Professional knowledge related to incumbent's department or function.Communication/Negotiation:Engaged as an independent professional. Ability to articulate and compare alternatives approaches. Negotiate with specified objectives.Problem Solving:Recognize problems related to project objectives. Creativity and judgment applied to professional technical, or operational problems. Independently generates solutions, based on analytical skills & business knowledge. Challenge the validity of given procedures and processes to enhance andimprove or develop complementary adjustments /solutions.Contribution/Leadership:Works on special projects, or leads small teams, or manages routine technical/ operational activities or departments (national or international). Understands departmental mission and vision. Provides advice in technical/operational domain of specialization. Generally controls own work priorities and methods requiring tradeoffs.Impact on Business/Scope:Accountable for individual or team, or department results, and for the impact of the results on functional activities. Participates in overall departmental program planning. May have budgetary responsibility. Contributes by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.

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Service Delivery Manager

JOHANNESBURG

Over the past 100 years, IBMers all over the globe have helped make the world work better and smarter. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things: Changing how we create, collaborate, analyze and engage. From transforming healthcare to improving the retail shopping experience – it’s what IBMers do. In Africa, we’ve been changing the way the continent does business for more than 50 years, and as our company continues to grow, we’re looking for talented professionals to join us in this new era. Join us and be part of a diverse and global team of thinkers and doers, and make an impact.IBM will provide a Service Delivery Manager (SDM) who will provide a proactive approach in assisting the client to improve the IT availability by working with the client support teams to attain high levels of system availability and stability. The SDM will assist the client to identify maintenance and support related trends through analysis and review of incidents and to develop proactive improvement plans to reduce the impact.The Service Delivery Manager provides leadership, management and technical insight/overview to members of the Support team. The Service Delivery Manager is responsible for the overall satisfaction of the the client with all aspects of maintenance and services provided by IBM as defined in the SOW.The Service Delivery Manager is responsible for communications with the clients management and for creation of monthly performance reports and action plans when performance falls below expected objectivesThe Service Delivery Manager will be responsible for:Create and maintain the IBM TSS Support Plan as per Section 3, Service Delivery Governance below.Drive actions to improve customer satisfaction with IBM service deliveryAct as the IBM single point of contact (SPOC) for the services delivered by the IBM support teams;Attend weekly meetings with client, their delivery teams and third parties as agreed;Act as the single point of contact for new IMAC service requests;Manage the procedures, processes and IBM hardware and software support service delivery teamsHelp manage change activities as per the agreed Change Management Procedure documented in the Support Plan;Manage the overall Service delivery as defined in this SOW and agreed and documented in the support plan;Provide monthly SLA performance reports (analysis, recommendations, continuous improvements);Coordinate IBM delivery resources to achieve the agreed Service Levels; Interlock with the IBM service delivery team to review and agree actions for improvement initiatives

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Research Scientist

Pesquisador/Cientista - Cloud Computing and High Performance Computing

MULTIPLE CITIES

IBM Research Brazil is seeking exceptional scientists and researchers to conduct basic and applied research in computer science. We invite candidates with an excellent research track record in any of the following areas: Cloud Computing, Grid Computing, Cluster Computing, High Performance Computing, Parallel Programming, Benchmarking, Distributed File Systems, Computer Networks, Distributed Systems, Virtualization, Performance Modeling, Prediction Models, Data Management, MapReduce, Stream Processing, Operating Systems, Computational Sciences, and Artificial Intelligence. A successful candidate is expected to pursue a research career at IBM Research where he/she publishes regularly in top-quality journals and conferences, produces patents as well as other intellectual property assets, and contributes to projects with significant impact in IBM business. The candidate may be also involved in engineering those efforts to an advanced state of feasibility by evaluating ideas and plans and participating in their implementation. Required core competencies include a demonstrated success in research with a good publication track record in top conferences and journals. Good communication skills and an interest in solving real world problems are expected. A PhD degree or Master degree in Computer Science, Electrical Engineering, Physics, Mathematics, or related areas, is required, as well as fluency in English. International research experience and/or demonstrated participation in multi-disciplinary research work are pluses.

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Strategy Consultant

Strategy Consultant- HR Transformation

ANY CITY

1. 7-8年以上咨询公司经验，有项目管理经验2. 擅长企业领导和员工人才发展体系设计和实施3. 熟悉人力资源岗位薪酬绩效体系设计4. 有领导力提升和培训项目经验5. 很好的沟通能力6. 愿意长期出差7. 英文水平良好

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Technical Consultant

Global Emergency Response Program Planner/Manager

JOHANNESBURG

Over the past 100 years, IBMers all over the globe have helped make the world work better and smarter. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things: Changing how we create, collaborate, analyze and engage. From transforming healthcare to improving the retail shopping experience – it’s what IBMers do. In Africa, we’ve been changing the way the continent does business for more than 50 years, and as our company continues to grow, we’re looking for talented professionals to join us in this new era. Join us and be part of a diverse and global team of thinkers and doers, and make an impactThe coordinators role encompasses the development, implementation and maintenance of emergency response planning on a global bases. This would include but not be limited to prepare/train/educate and assist in managing emergency response situations where employees are located. This position will require that the coordinator be knowledgeable in the area of emergency response planning and training. There will be a requirement to be knowledgeable of local legal requirements in your assigned region.Develop and deploy emergency response education and support tools to a global audience. The deployment of such tools will need to meet all local regulatory requirements and be distributed on a number of platforms using the latest technology. Such tools will provide feedback and analytics to drive process improvements and distribution of resources. The coordinator will work with the corporate security staff as well as site security team members.In addition, the coordinator willdevelop a close working relationship with other stakeholders in the emergency response planning process such as but not limited tofacility operation/integrated health services/local site management as well as local external emergency response agencies

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Remote Technical Support

Remote Hardware Technical Support - French

CAIRO

Provide remote technical support assistance to clients and IBM technical personnel on High Volume product environment.Perform hardware problem determination, problem source identification utilizing a range of tools, techniques, knowledge bases and processesProvide action plans to clients to resolve issues and act as interface with IBM field support staff as needed to develop and execute action plans to resolve client issues

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Remote Technical Support

Remote Hardware Technical Support - English

CAIRO

MoreRemote Hardware Technical Support - English

Remote Technical Support

Remote Software Technical Support - Network Infrastructure (French)

CAIRO

IBM's client Software Support Specialists are required to deliver post sales Remote Technical Software Support Services in FrenchResponding to client queries and providing initial remote technical software support in a timely mannerMaintaining highest client satisfaction and relationships even in severe and pressurized situationsInteracting with client and IBM functions consistently until problem solutionPerforming problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client businessEmploying IBM's standard support delivery methodologies and toolsLogging all related activities for each customer query and handling client data securelyPerforming in international software support delivery processes and environments

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Remote Technical Support

Remote Software Technical Support - Network Infrastructure

CAIRO

IBM's client Software Support Specialists are required to deliver post sales Remote Technical Software Support Services in EnglishResponding to client queries and providing initial remote technical software support in a timely mannerMaintaining highest client satisfaction and relationships even in severe and pressurized situationsInteracting with client and IBM functions consistently until problem solutionPerforming problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client businessEmploying IBM's standard support delivery methodologies and toolsLogging all related activities for each customer query and handling client data securelyPerforming in international software support delivery processes and environments

MoreRemote Software Technical Support - Network Infrastructure

Remote Technical Support

Remote Software Technical Support - Linux

CAIRO

MoreRemote Software Technical Support - Linux

Remote Technical Support

Remote Software Technical Support - Java (French Speakers)

CAIRO

MoreRemote Software Technical Support - Java (French Speakers)

Security Consultant

Global Security Associate Partner - GRC Business Leader

MADRID

The Associate Partner (AP) in the Global Security Services CoC is responsible for the growth and management of all facets of the business, primarily by using this global position and perspective to assist the local geographies. This requires demonstrating thought leadership, sales leadership and delivery leadership in enterprise security strategies and IT Governance Regulatory Compliance (GRC) - RSA Archer eGRC and/or IBM OpenPages ITG and PCM. Ability to provide global practice leadership by facilitating a community of like-minded practitioners to share and exchange ideas for practice growth and improvement.Must have a conceptual understanding of the security common body of knowledge (topics relevant to information security professionals around the world).Core consulting:Effective communication and presentation skillsAbility to lead large groups and be a primary facilitatorStrong writing skills that include client quality PowerPoint consulting documentsAbility to serve as an advisor on IT GRC solutions to internal and client executivesAbility to shape client expectationsAbility to work with Global Complex Solution Sales teams to develop proposals, estimates and contracts related to IT GRC servicesAbility to lead global and diverse teams in project delivery of complex IT GRC projects in varying degrees depending on project complexity and geography needsAbility to help resolve complex project delivery issuesAbility to work in a matrix management modelIT GRC Domain Skills:Functional experience with Governance, Risk Management and Compliance platforms with focus on Security Strategy Risk and Compliance deploymentsKnowledge of information security topics such as risk management, business continuity, IT service management, and complianceTechnical experience with IT GRC platforms leveraging data feeds, integrations, workflow and data importsBasic understanding of regulatory compliance issues (ISO 27001, SSAE 16, COBIT, PCI, SOX)Experience in documentation of IT GRC solution requirements, design (technical and functional) and test casesThis position is based in Spain. As an Associate Partner of the CoC, you are part of a Global team which may require traveling up to 75% or 4 days a week (home on weekends - based on project requirements)It's a great opportunity to join a multicultural environment in a global dynamic team of one of the cutting-edge company in security field.

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Project Manager

SAP Project Manager

MULTIPLE CITIES

This specialty applies their project management skills supporting projects within the Systems Services delivery organization. MoreSAP Project Manager

Systems Management Specialist

SAP Basis SME

MULTIPLE CITIES

Responsible for SAP incoming tickets and solve client requests.The scope of this job specialty includes preparation for new or updated SAP services, management of the change process, management of performance of SAP systems and services.Individuals in this specialty apply their SAP technical skills to support the operation and maintenance of SAP products and solutions and typically have responsibility for sizing, troubleshooting, and critical client situations.

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Strategy Consultant

Strategy Consultant: Supply Chain Transformation

ANY CITY

Job descriptionWith more than 60,000 consultants and professional staff in over 160 countries globally, IBM Global Business Services (GBS) is the world's largest consulting services organization. With the growing market needs, the team target to recruit elites who will be trained up to be our next generation leaders.To be able to act as an advisor who provides consultative solutions to clients on their operating model, business process improvement, operations transformations etc. The perfect candidate should possess broad business knowledge including but not limited to Business Strategy, Operations Strategy, Supply Chain Management, Process Excellence and Efficiency, Finance and Risk, Organization and People.Responsibilities1. Consulting Project delivery: Work as trusted business advisor for CEOs and other senior executives at the world’s top companies, and lead sizable project teams to design business solutions that will help grow or transform the companies.2. Business development: Build long term client relationship and engage in business development activities; Build solid internal network to promote and develop operation strategy business opportunities.3. Team coaching and development: Assist to build up team capability in strategy and transformation areas; Provide coaching to other junior members of the team.Requirements:1. Good understanding of business and operation strategy knowledge, in-depth business function tactics and knowledge especially in planning, procurement, manufacturing, logistics2. Strategic and structural thinking, strong analytical skills and innovative approach to problems, relevant and solid experience in consulting methods and delivery is a plus.3. Aggressive, self-motivated, fast learning team player, willing and able to work in multi-cultural environments.4. Strong communication, writing and presentation skills.5. Prior management consulting and project management experience preferably with leading consultancy firms is necessary6. Solid and successful career track, at least 8 years working experience, including both hands-on and consulting experiences7. Industry knowledge in automotive, electronics, petro and chemical, real estate is preferredOthers:Bachelor's or Master’s Degree, MBA is a plus.English: FluentChinese: FluentWilling to travel and handle multiple-tasks

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Strategy Consultant

Strategy Consultant- HR Transformation

ANY CITY

1. 3-8年以外资咨询公司经验，有项目管理经验。至少3年以上直接相关经验。2. 擅长企业HR各个模块管理咨询，擅长战略咨询。3. 熟悉人力资源岗位薪酬绩效体系设计4. 有领导力提升和培训项目经验5. 很好的沟通能力。6. 愿意长期出差7. 英文水平良好

MoreStrategy Consultant- HR Transformation

Strategy Consultant

Strategy Consultant- HR Transformation

ANY CITY

1. 3-8年以上咨询公司经验，有项目管理经验,有战略经验。2. 擅长企业领导和员工人才发展体系设计和实施3. 熟悉人力资源岗位薪酬绩效体系设计4. 有领导力提升和培训项目经验5. 很好的沟通能力6. 愿意长期出差7. 英文水平良好

MoreStrategy Consultant- HR Transformation

Strategy Consultant

Strategy Consultant- HR Transformation

ANY CITY

1. 7-8年以上咨询公司经验，有项目管理经验2. 擅长企业HR各个模块管理咨询3. 熟悉人力资源岗位薪酬绩效体系设计4. 有领导力提升和培训项目经验5. 很好的沟通能力6. 愿意长期出差7. 英文水平良好

MoreStrategy Consultant- HR Transformation

Procurement Professional

Procurement Professional-Japanese Focal

CHENGDU

This position is responsible for answering the inquiries and provide solutionsvia phone and emails to the clients who are using procurement application & process. The responsibilities include but are not limited to:1.Answer incoming calls & Provide first call responses2.Generate a call tracking record3.Respond to routine “How to”questions4.Perform appropriate problem determination5.Conduct root-cause analysis6.Respond to status inquiries7.Transfer calls to appropriate support group as required8.Monitor email account

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HR Contact Center Representative

HR170171 - HR Practitioner - Contact Center Representative

ANY CITY

The HR Service Administrator has the responsibility for a process administration within a country or across several countries for one or more assigned HR processes. The employee uses judgment in choosing the task/routineThis role encompasses HR Generalists and HR Specialists. They handle individual queries through calls and e-mail from all their customers (client employees and managers). Topics include, but are not limited to, Compensation & Benefits, Workforce Management, Skills Learning. The HR Generalists perform 1st level support and receive the queries first through direct calls and e-mails. The HR Specialists perform 2nd level support and handle more difficult, time consuming or special queries. This involves working closely with client HR teams in various countries. The employee prioritizes tasks and chooses the best method. Performs first level of support for HR related queries through calls and e -mail from the client (client employees and managers ) specifically regarding travel and expense processingSkills:Environment:Experience in several main activities and working knowledge of interrelated activities. Awareness of department activities.Communication/Negotiation:Exchanges general business, customer technical information. Seeks or gives explanations and verifies comprehension.Problem Solving:Use specialized tools, techniques, procedures to identify, understand, and resolve various job-related problems. May recommend adjustments or improvements to established.Contribution/Leadership:Responsible for a variety of tasks within well established procedures.May set work schedules individually, or as a team member.Activities are subject to general instruction or direction.Provides practical assistance.Impact on Business/Scope:Accountable for individual results and for the impact of the results on the team and on interrelated activities.

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HR Contact Center Representative

HR170185 - HR Practitioner - Contact Center Representative

ANY CITY

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IT Specialist General Professional

IBM Research Lab Kenya IT Specialist - Senior Business Analyst

NAIROBI

The IBM Research Africa Public Sector team has been driving an aggressive research agenda to catalyze government transformation and boost efficiency and economic growth by gaining deep understanding of government processes. The team has been developing state of the art cognitive technologies to enable such transformation. We are currently seeking for a researcher eager to with strong business process management skills, eager to exercise these skills in the real world and participate in the transformation of governments in Africa.We are looking for an IT specialist- Senior Business Analyst to be based in Nairobi Kenya who will:Conduct interviews to extract process knowledge from key staff and translate into process maps and detailed training materials that capture step-by-step activities required by each team and role to complete each process.Document core operational processes, creating detailed process maps and associated materials.Understand how to model business processes at various levels of detail and present the results of process analysis in a compelling wayInterpret, recommend, evaluate, and analyze data, business processes, procedures and controlsEnsure process improvement and optimization is a key aspect of Solution DesignManage and deliver process optimization projectsDevelop and roll out implementation plans to ensure new and existing staff use the new process documentation and conduct the required trainings using the standard operational processesDefine change management process to ensure that updates to processes are fully documented and understood by all stakeholdersMonitor staff use of new process documentation and establish reporting metrics to identify future changes required to drive improvementBe able to rapidly and effectively build a measures framework for monitoring, control, and/or improvementPosition RequirementsAbility to learn and experience in application of leading methods, process models and associated tools & techniquesStrong process skills, analytical skills both quantitative and qualitative Possess ‘Can do’attitudeBachelor’s Degree with at least 5 years experience or higherSolid experience in process re-engineering, in particular process mapping, analysis, design and redesign with demonstrable successes.Possess some Lean, Six Sigma and/or Industrial Engineering experienceSelf-learning, energetic, enthusiastic and good team playerWilling to work hard and under pressureExcellent written and spoken EnglishProject management experience would be a plus.Experience in a policy or public sector environment would be a plus

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Customer Service Representative

Customer Service Representative: -IT Helpdesk英语/日语

SHENZHEN

Provide helpdesk support to end users:-Handle telephone calls, e-mail and fax-Verify and log every call by following predefined policy and procedure-Diagnosing problems and determining the severity-Referring problems to support groups-Updating the user on the call status, and confirming with the user that problem is fixed-Ad hoc project and administration support

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Fin & Admin Business Analyst

Order to Cash Sr. Analyst

NAGA CITY

Accounts Receivable is part of OTC- AR has 2 sub processes – 1. Cash Application & 2.Collection. Cash Application- Is a process wherein cash received in bank need to recorded to in books to appropriate customer due account & appropriate due invoice, its daily activity.Collection- is a process wherein collector has to make phone calls or emails to customer who has due or outstanding payable to the business. Note- Job opening should be clear- whether role is for Cash Application or CollectionJob Qualifications:Candidate must possess at least a Bachelor’s/College Degree, preferably Finance/Accounting/Banking, Business Studies/Administration/Management or equivalent0-1 year of experience in receivable area- preferable in Billing, collection, receivable managementFresh Graduates and Career Shifters are welcome to applyRequired Skills/Competencies:Good English Communication( verbal & non verbal) Skills-Basic computer and internet navigation skillsAmenable to working in shifting/night schedulePreferred Skills:Basic AccountingDispute ManagementWork experience of handling international receivables Major Job Duties & Responsibilities:Cash ApplicationDownload Bank statement on daily basis, record payment received in books to appropriate customer – outstanding InvoiceCo ordinate with collector / bank / client for – Unidentified cash received, co ordinate with billing team, collection team for any issues & provide required information.Performance directly contributes to the delivery of Key Performance Indicator (KPI) which measures how the activities are based on agreed targetsPerforms ad-hoc tasks as identified by the Team lead. Proactively resolves customer shipment and invoice issuesCollection Identify outstanding receivable from customer- Make phone calls , emails, receive callsto collect outstanding receivable from the customer.Ensure all outstanding receivable from customers are collected within agreed termsCo ordinate with cash application team, Billing team to ensure all disputes are resolved & receivables are collected from customer.Performance directly contributes to the delivery of Key Performance Indicator (KPI) which measures how the activities are based on agreed targetsPerforms ad-hoc tasks as identified by the Team lead.

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Procurement Operations & Execution Professional

Procurement Operations Execution Professional

CHENGDU

1. Administration of Country, Company and Buyer administration (and others) for the Procurement Portfolio of applications for mainly Asia Pacific 16 countries and may extended to global countries.2. Participate in and/or lead application deployment readiness efforts for new countries and companies.3. Participate in and/or lead User Acceptance Test and coordination under direction of Process Manager and Project Development Team Lead.4. Provide continued education to Procurement One Place team and clients when necessary (i.e. deployments/releases).5. Managing application contextual global and local help.6. Maintain audit documentation for all configuration activities.7. Work with GLOBAL procurement teams (CBT and Sourcing) to advise on how best the portfolio can be used or advise how it can be enhanced to meet their needs.8. Manage updates to Administration and User Guides via documentation provided by PDTL.9. Be available for periodic shift rotations.

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Technical Support Representative

Technical Support/Service Desk Professionals (Quezon City)

TAGUIG CITY

This role provides remote technical support assistance to clients and IBM technical personnel on multiple products in the high volume through high availability product environments. They receive and record incident related information, and using a variety of tools, techniques and procedures, selects appropriate actions to resolve problems, and communicates the solution or action plan to the client or IBM service representative. They identify/recommend updates to knowledge based systems and maintenance packages. They may also provide hardware or software technical support assistance to clients and IBM personnel in multi-vendor, multi-protocol networks/systems in the high availability product environment. They use professional knowledge and problem determination/problem source identification skills to resolve problems involving hardware, microcode, operating system, application programs, and network issues. Provide and process information in response to inquiries, concerns, and requests• Diagnose and resolve technical, hardware and software, issues• Research required information using available resources• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business• Redirect problems to appropriate resource

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General

Norwegian Multilingual Professionals

QUEZON CITY

Multilingual professionals support either: HR Processes (Employee Data Management, Payroll, Compensation & Benefits and Time & Expense) OR Finance and Accounting Processes (Balance Sheet Reconciliation, General Accounting, Procurement, and General Ledger).

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Portuguese Multilingual Professionals

QUEZON CITY

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German Multilingual Professionals

QUEZON CITY

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Dutch Multilingual Professionals

QUEZON CITY